The following policy has been established for the safety of our employees.
Gear Wash assumes that all gear shipped to Gear Wash HAS NOT been cleaned unless the customer provides documentation on Gear Wash service forms or the customer's own forms indicating that the item(s) have been properly cleaned:
* Customer cleaned items SHALL NOT not be worn between washing and shipping to Gear Wash.
* Gear Wash reserves the right to perform a Soil Transfer Test (STT) on any items cleaned by the customer to determine if the item meets Gear Wash's cleaning and safety standards before being handled by a our employees.
* Items that fail the SST will be cleaned and billed at our then current Level 1 cleaning fee.
* If unprotected dirty items are dropped off or shipped in the same box as clean items, then ALL items in the bundle or box will be cleaned.
* Gear Wash will not perform Advanced Inspection services or prepare Estimates on items that are not clean.
* Gear Wash employees are authorized to re-submit customer cleaned items to our Wash Bay to be processed if it is determined that the item is not safe for handling.
If you have any questions about this policy, please call Andy Oliver on 866-657-0111.
Thank you for your consideration and understanding.
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